We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item (with receipt) in its original condition un-opened for a full refund within 30 working days of receipt for a refund.
Please contact Customer Services on 07540 723071 or email at and a Customer Service member will explain to you how to proceed.
If you choose to return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, delivery charges are not refundable and you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a proof of postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the products, in the unlikely event that we do not receive the returned parcel.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Your statutory rights remain.
Delivery on any products purchased from our shop is charged at £3.10 - £5.20 depending on the size of the product. We use Royal Mail delivery service. We accept no responsibility for lost or damaged items.
We aim to send orders out within 7 days of purchase.
Currently we are only able to ship to the UK. Please contact Jody for details on international deliveries.
Our goal is to provide quality treatments in a timely manner. In order to do so we have had to implement an appointment/cancellation policy. The policy enables us to better utilise available appointments for our clients.
Your appointment time has been specially reserved for you, should you be unable to keep your appointment 7 days notice is required. Failure to give adequate notice may result in a charge for the time and/or full prepayment of your next booking which will be non-refundable.
Deposits/Booking fees are non refundable if 7 days notice is not given.
In order to be respectful, please be courteous and call Jody Knight promptly if you are unable to attend an appointment. This time will be reallocated to someone who is requiring a treatment.
To cancel appointments please call Tel: 07540723071 at least 7 days before your appointment is due. If you do not reach Jody Knight, you may leave a detailed message on the voice mail. You may not cancel via email.
No shows, if you do not attend your re touch appointment and fail to inform us you will be charged a colour boost fee to have another appointment.